Privacy policy details

Thank you for choosing and trusting kvmrun. This policy comprehensively describes how kvmrun Inc. ("we" or "the platform") collects, processes, stores, and protects your personal information. Protecting user privacy is always our core principle. At the same time, in order to continue providing you with high-quality personalized services, we need to process certain necessary data in a compliant manner.

To continuously provide and improve our services, we collect several types of information, primarily including:

Information you provide

• Basic account information: Your name, email address, phone number, and login password.
• Identity verification documents: In compliance or security verification scenarios, we may ask you to provide government-issued identification.
• Payment information: Payment card numbers, billing addresses, and other payment data (typically handled in encrypted form by our payment partners).
• Communications: Phone calls, live chats, or emails exchanged between you and our support team.

Data collected automatically

• Access logs and device data: Technical information including your IP address, browser type, operating system, access timestamps, and page visit paths.
• Resource usage data: Compute usage records generated during your use of cloud instances (such as CPU usage, memory consumption, and network traffic), primarily used for billing verification and service status monitoring.

We use collected information within lawful and reasonable bounds to ensure smooth operation, primarily for:

• Service delivery: Processing orders, activating cloud instances, and carrying out routine account management.
• Security: Identifying and blocking fraud and abuse (including unauthorized mining, malicious attacks, etc.) to maintain overall platform security and stability.
• Service improvement: Analyzing user behavior data to continuously optimize infrastructure resource allocation and network experience.
• Compliance obligations: Filing taxes, cooperating with regulatory compliance reviews, and fulfilling other legal responsibilities.

To maintain normal platform operations, we may share some of your information with third parties in the following specific circumstances:

• External service partners: Providing necessary information to external parties that assist in platform operations (including payment processors, data center operators, and analytics providers).
• Within our group: Necessary data sharing among kvmrun affiliated companies to ensure consistency and continuity across services.
• Legal requirements: When judicial, administrative, or law enforcement authorities require data through legal procedures, we will comply with the law.
• Major business changes: In the event of a merger, restructuring, spin-off, or asset transfer, user data may be transferred as part of the business assets.

We use cookies, web beacons, and similar technologies to recognize your login state, save personalized settings, and analyze website traffic. You can manage or disable cookies through your browser settings, but doing so may prevent some platform features from functioning properly.

We use industry-standard physical protection measures, technical security mechanisms, and internal management processes to protect the integrity and confidentiality of your data (for example, HTTPS encrypted transmission, least-privilege access controls).

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. Most operations can be completed directly through the account management portal. If you cannot handle something yourself, please contact us through official channels for assistance.

Please note that for legal compliance purposes or legitimate business needs (such as handling disputes), we may need to retain some historical data records even after account closure.

We may revise this policy at any time due to business developments or regulatory changes. For significant adjustments, we will notify you in advance via email or platform notifications.

If you have any questions, suggestions, or requests regarding this privacy policy (including requests to access, correct, or delete data), please contact us through the following channels:

• Email: support@kvmrun.com
• Online ticket: Log in to your account dashboard and submit a privacy-related support ticket

We commit to providing a written response within 30 business days of receiving your request.