Legal document

Platform service agreement details

The following sections fully describe the usage policies and rights and obligations of kvmrun platform services. Please read carefully before use.

Agreement acceptance

This Platform Service Agreement ("Agreement") is a legally binding written agreement between you ("User" or "you") and kvmrun Inc. ("Platform" or "we") governing your use of the platform's Mac cloud compute services and related features ("the Service"). Please read each clause carefully before using the Service, paying particular attention to provisions on liability exclusion and limitation.

By clicking "Agree," "Get Started," or any similar confirmation button, or by accessing and using the Service in any manner, you are deemed to have fully understood and completely accepted all terms of this Agreement. If you object to any terms, please stop accessing and exit the platform immediately.

Services and changes

Core services

The platform provides cloud compute rental services powered by real physical Apple Mac hardware. We reserve the right to make reasonable adjustments to service features, content, technical specifications, or delivery processes based on operational needs.

Service continuity

We will make every effort to maintain stable service operation, but cannot guarantee uninterrupted service or absolute zero downtime. You understand and acknowledge that network fluctuations, natural hardware aging, and routine maintenance may cause brief service interruptions. Compensation is governed by the SLA agreed upon by both parties.

Third-party integrations

The platform may integrate tools or modules provided by third parties. The platform makes no warranties and assumes no joint or incidental liability for such third-party services.

Account registration and security

Accuracy of registration information

You must ensure that all information you submit at registration and during subsequent use is truthful, accurate, complete, and up to date. You are solely responsible for any losses resulting from providing false information or failing to maintain accurate account data.

Account credential security

You are obligated to keep all account access credentials secure, including but not limited to login credentials, passwords, and SSH keys.

All actions initiated through your account credentials are deemed to be your authorized actions, and you bear the legal responsibility for them. If you detect abnormal login activity or unauthorized access, please contact us immediately and take emergency measures.

Billing and payment

Payment model

The platform operates on a prepaid model — users must pay in full before services are activated. All plan prices are in USD and are pre-tax amounts. Users are responsible for declaring and paying any taxes arising from use of the Service as required by their local regulations.

Refund policy

Except where mandatory law requires otherwise, all amounts paid by users are non-refundable, including account balances and purchased but unused service time. The platform retains final interpretation rights over this policy.

Price changes

The platform reserves the right to adjust service prices at any time. Any price changes will be communicated to users in advance via platform announcements or account notifications. Renewals will be charged at the price in effect at the time of renewal.

Acceptable use

While using all platform services, you must comply with all applicable laws and regulations. The following actions are strictly prohibited:

  • Violating any laws, regulations, or compliance requirements in any applicable jurisdiction;
  • Infringing others' copyrights, patents, privacy, or other legally protected rights;
  • Sending spam, conducting phishing, or participating in any form of online fraud;
  • Conducting unauthorized port scanning, penetration testing, or distributing trojans or malicious code;
  • Engaging in cryptocurrency mining in any form (except with our prior written authorization);
  • Excessively occupying or deliberately abusing platform compute resources, disrupting other users' normal use.
Upon confirmation of a violation, we reserve the right to immediately suspend or permanently terminate your service access without prior notice, delete relevant data without refund, and pursue legal remedies.

Data ownership and management

Data ownership

All data you upload or store on the platform's servers is entirely owned by you. The platform makes no claims on any of your data.

Data backup responsibility

Users are solely responsible for backing up and protecting all their data. Even if the platform provides an optional backup feature, this is an optional add-on only and does not constitute any express or implied warranty by the platform regarding data integrity or security.

Personal data processing

You agree that the platform may lawfully collect, store, and process the personal information you provide in accordance with the Privacy Policy.

Disclaimer of warranties

The platform's services are provided "as is" and "as available" without any express or implied warranties.

To the maximum extent permitted by law, the platform expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will fully meet all your business expectations, or that it will always be uninterrupted, real-time, completely accurate, or error-free.

Limitation of liability

Under no circumstances shall the platform or its affiliates, directors, employees, or partners be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages (including lost profits, data loss, or business interruption), even if the platform was previously aware that such losses might occur.

To the maximum extent permitted by law, our total liability to you for any claim (regardless of whether the cause of action is based in contract, tort, or other legal theory) shall not exceed the total service fees you actually paid to the platform in the one calendar month preceding the dispute.

Service suspension and termination

User-initiated termination

You may stop using all or part of the platform's services at any time, but fees already paid are non-refundable.

Platform-initiated termination

If we have reasonable grounds to determine that you have violated any term of this Agreement, we reserve the right to immediately suspend or permanently revoke your access to the Service without any liability for compensation. Upon termination, the platform has the right to immediately delete all data and related records you have stored on the platform's servers.

General provisions

Governing law and dispute resolution

This Agreement shall be interpreted, take effect, and be enforced under the laws of the jurisdiction where kvmrun is registered. Any dispute arising from this Agreement shall be submitted to the competent court or arbitration body in the place of registration.

Severability

If any provision of this Agreement is found to be illegal, invalid, or unenforceable, that provision shall be removed as a standalone section, and the legality, validity, and binding force of all remaining provisions shall not be affected in any way.

Entire agreement

This Agreement constitutes the entire agreement between the parties with respect to the platform services and completely supersedes all prior written and oral communications, representations, and commitments between the parties on the same subject.